PRIVACY POLICY

Hype Cycle Club INC. Privacy Policy

Last updated: October 15, 2026

This Privacy Policy applies to our website, www.hypecycleclub.com, and our Hype Cycle Club mobile app.

Hype Cycle Club INC. ("Hype Cycle Club", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, use our mobile app, purchase services, book classes or otherwise interact with us.

This Privacy Policy explains:

  • The personal information we collect and how we collect it.

  • How we use and disclose personal information.

  • How long we retain personal information and how we protect it.

  • Your rights regarding your personal information.

  • How to contact us with questions or requests about your privacy.

This Privacy Policy should be read alongside our Terms and Conditions, available through our website.

1. Personal Information We Collect

Depending on how you interact with Hype Cycle Club, we may collect the following categories of personal information:

  • First and last name

  • Email address

  • Mailing address and postal code

  • Phone number

  • Date of birth and age

  • Gender, if provided

  • Payment and transaction information

  • Account registration and profile information

  • Class bookings, attendance and purchase history

  • Responses to surveys, contests and promotional activities

  • Information you voluntarily provide when communicating with us

  • Technical information, such as IP address, browser type, device information and website usage data

Payment information may be processed by third-party payment providers. We do not necessarily collect or retain complete payment card details ourselves.

Where applicable, if you choose to enable Workout Metrics in our mobile app, the app may access health and fitness information as described in the Health and Fitness Data section below.

We collect only the information reasonably necessary for the purposes described in this Privacy Policy, subject to applicable law.

2. How We Collect and Use Personal Information

We may collect personal information through:

  • Website registration and account forms

  • Mobile app registration and account forms

  • Class bookings and purchase forms

  • Membership and class-credit purchases

  • Waivers and consent forms

  • Surveys, contests and promotional offers

  • Email, telephone and other communications with us

  • Website cookies and similar technologies

  • Third-party service providers that support our operations, where permitted by law

We may use personal information for the following purposes:

  • Creating and managing customer accounts

  • Managing class bookings, memberships and class credits

  • Processing payments and transactions

  • Providing customer service and responding to inquiries

  • Communicating important account, booking and service updates

  • Sending promotional communications where permitted by law and subject to your preferences

  • Administering promotions, contests and special offers

  • Understanding customer preferences and improving our services

  • Maintaining the security and functionality of our website and mobile app

  • Meeting legal, regulatory and contractual obligations

We will not use personal information for purposes that are incompatible with the purposes for which it was collected, except as permitted or required by applicable law.

3. Interactivity and Communications

When you interact with Hype Cycle Club through our website, mobile app, surveys, promotional campaigns or customer communications, we may collect information you choose to provide.

We may use this information to respond to your inquiries, administer promotions, improve our services, understand customer feedback and communicate with you about our offerings.

If we send commercial electronic messages, we will do so in accordance with applicable laws, including Canada's anti-spam legislation where applicable. You may unsubscribe from promotional emails using the unsubscribe instructions provided in the message. You may continue to receive essential service-related communications where necessary.

4. Cookies and Log Files

Our website may use cookies, log files and similar technologies to support website functionality, understand traffic and improve the user experience.

a) Information Collected

Depending on the technologies in use, information may include:

  • IP address

  • Browser type and operating system

  • Pages visited and interactions with the website

  • Date and time of access

  • Referring websites and general usage information

  • Preferences and information used to support website functionality

We may use this information to:

  • Maintain and improve website performance

  • Understand website traffic and visitor behaviour

  • Remember preferences and support website functionality

  • Measure the effectiveness of marketing activities

  • Support security and fraud prevention

Our website may include third-party tools, embedded content or social media features. These third parties may use their own cookies or similar technologies in accordance with their respective privacy policies.

b) Managing Cookies

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Where required by applicable law, we will obtain consent for the use of cookies or similar technologies.

5. Sharing and Disclosure of Personal Information

Hype Cycle Club does not sell personal information.

We may disclose personal information to third-party service providers when reasonably necessary to operate our business and provide our services. These providers may support functions such as:

  • Website hosting and website functionality

  • Class booking and membership management

  • Payment processing

  • Mobile app functionality

  • Email and customer communications

  • Analytics, security and technical support

These service providers may process personal information on our behalf in accordance with their contractual obligations and applicable privacy laws.

We may also disclose personal information when required or permitted by law, to protect our legal rights, to address security or fraud concerns, or in connection with a business transaction where permitted by applicable law.

We do not sell health and fitness data accessed through the Workout Metrics feature, share that data with third parties, or use it for advertising, as described in the Health and Fitness Data section.

6. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, meet contractual obligations, resolve disputes and comply with applicable legal requirements.

Our existing retention practice provides for a retention period of five years for certain personal information. Actual retention periods may vary depending on the type of information, the purpose for which it is held and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to securely delete it, destroy it or anonymize it, subject to applicable law.

Health and fitness data accessed through the Workout Metrics feature is addressed separately in the Health and Fitness Data section.

7. Hosting and Third-Party Services

Our website is hosted by Squarespace. Information processed through our website may be handled by Squarespace and other service providers involved in operating our website and business.

Our mobile app and class booking services may also rely on third-party platforms and service providers.

These providers may process or store personal information in Canada or other jurisdictions, depending on their services and infrastructure. Where information is processed outside your jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to its courts, law enforcement or regulatory authorities as permitted by law.

We take reasonable steps to use service providers that maintain appropriate safeguards for personal information.

8. Privacy Officer and Responsibilities

Hype Cycle Club INC. is responsible for personal information under its control and is committed to handling it in accordance with applicable privacy laws.

We take reasonable steps to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

Where required by law, we will notify affected individuals and relevant authorities of a privacy breach.

Privacy contact

Hype Cycle Club INC.
Website: https://www.hypecycleclub.com
Privacy inquiries: info@hypecycleclub.com

Please use the contact information above to ask questions about this Privacy Policy or to exercise your privacy rights.

9. Right to Withdraw Consent and Object to Processing

Subject to applicable law, you may withdraw consent to certain uses of your personal information or object to certain processing activities.

For example, you may unsubscribe from promotional emails using the instructions in the email. You may also contact us to request changes to your communication preferences or to discuss how your personal information is used.

Withdrawing consent does not affect processing that has already occurred and may not prevent us from continuing to process information where permitted or required by law, such as for contractual, legal, security or recordkeeping purposes.

To make a request, contact us using the privacy contact details in Section 8.

10. Right of Access, Correction and Deletion

Subject to applicable law, you may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete.

You may also request the deletion of your personal information or the removal of your account, subject to legal, contractual and operational requirements that may require us to retain certain information.

To make a request:

  1. Contact us using the privacy contact details in Section 8.

  2. Identify your request, such as access, correction or deletion.

  3. Provide sufficient information for us to verify your identity and locate the relevant information.

We will review and respond to your request within the timeframes required by applicable law. In some circumstances, we may be unable to fulfil a request in full, and we will explain the applicable limitations where required.

For health and fitness data accessed through Workout Metrics, you may also revoke the app's permissions through Health Connect on Android or Apple Health on iOS.

11. Security

We take reasonable administrative, technical and physical measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration and destruction.

Our security measures may include SSL/TLS encryption for information transmitted through supported connections, access controls and confidentiality obligations for personnel who handle personal information.

No method of transmitting or storing information can guarantee complete security. Although we take reasonable steps to protect personal information, we cannot guarantee absolute security.

12. Health and Fitness Data

If you choose to enable Workout Metrics and grant permission through Health Connect on Android or Apple Health on iOS, our mobile app accesses health and fitness data, such as heart rate and calories burned, solely to display workout metrics for classes you have taken.

This data is accessed and processed on your device. It is not transmitted to, stored, or retained by Hype Cycle Club or our mobile app provider. We do not sell this data, share it with third parties, or use it for advertising. The uses and restrictions described in this section apply specifically to health and fitness data accessed through this feature.

You can revoke the app's access at any time through the permissions settings in Health Connect on Android or Apple Health on iOS.

Our use of information received from Health Connect complies with Google's applicable Health Connect permissions policy, including its Limited Use requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, mobile app, service providers or applicable legal requirements.

The current version will be available at:

https://www.hypecycleclub.com/privacy

The "Last updated" date at the beginning of this policy indicates when it was most recently revised. We encourage you to review this policy periodically.

14. Acceptance and Applicable Law

This Privacy Policy describes how Hype Cycle Club handles personal information. Where consent is required by applicable law, we will seek consent through appropriate means.

This Privacy Policy is intended to be interpreted in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable, and British Columbia's Personal Information Protection Act (PIPA), where applicable. Other privacy laws may apply depending on the circumstances.

If you have questions or concerns about our privacy practices, please contact us using the information in Section 8.